Returns & Exchanges
At DAVIDsTEA, we want you to love your steep. If you are not completely satisfied with your purchase, you can return your items within 30 days for a refund or exchange.
Review Eligibility
Ensure your tea is unopened and in its original packaging, or that your accessories are unused and in their original box.
Locate Your Receipt
Gather your order confirmation email or store receipt to verify your purchase and facilitate a faster processing time.
Choose Your Return Method
Return your items to any DAVIDsTEA retail location for free, or contact our customer service team to initiate a return by mail.
Receive Your Refund
Once your return is processed, a refund will be issued to your original payment method, typically appearing within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing